GRAND HUNTSMAN LOGISTICS

FAQs

FREQUENTLY ASKED QUESTIONS

What document / information do you need from me so that I can get a quote for shipping?

We require the invoice, packing list and any other document that you could be having. We can also need to survey and the export shipment for more advise

How long does it take to get a quotation once requested?

At most within 24Hrs

Do you offer door to door service for personal effects?

Yes, we do.

Do you provide regular information and updates about the status of shipment?

Yes we give regular updates on real time status of your consignment.

How many days does it take to clear air and sea shipment?

Usually Air shipments take 48hrs and Sea shipments take 4 days subject to receipt of all documents and payments in time.

What are the most common reasons for the delay of goods at the port?

These include among others:
* Failure to forward clearance documents in time i.e. before the arrival of flight/vessel

* Failure to pay taxes and other charges in time

* Mis-declarations of the cargo I.e. Values, HS codes, Packages etc.

How much does it cost to clear a shipment

It depends on the shipment. Either LCL, FCL, 20ft, 40ft, but very friendly, welcome

Do you offer road transport services within East African countries and the COMESA region?

Yes we do. also including border clearance.

Do you arrange shipments from / to private addresses?

Yes we do. We can take shipments to private addresses as per instructions

Do you do removals and relocations?

 Yes we do.